Refund policy

We offer a 30-day return policy, giving you 30 days from the date of delivery to request a return. Refunds are processed within 10 days after the returned item has been received and inspected.

Return Eligibility

To be eligible for a return, items must be unused, in original condition, and in original packaging with proof of purchase. Return requests must be approved before items are sent back. Items sent without approval will not be accepted.

Damaged or Incorrect Items

Please check your order on arrival. If your item is damaged or incorrect, contact us within 7 days of delivery with your order number and clear photos for review.

For hygiene and personal care items, returns are accepted only if unused and in original packaging.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect.

Refunds

Once your return is received and approved, your refund will be issued to your original payment method within 10 days.

Contact

For any questions, contact us at support@naturallyyoubalance.com